Under new, hospice specific criteria introduced by the health care regulator, the Care Quality Commission (CQC), St Clare’s Hospice has been rated ‘good’ for the care that it provides but ‘inadequate’ overall.
Following the inspection in September, the Hospice in Jarrow voluntarily suspended regulated services in order to undertake a comprehensive programme of training and development, make improvements to processes and systems, and recruit new personnel. The aim is to resume all services early in 2019, following a further CQC inspection.
Paul Jones-King, Acting Chief Executive Officer at St Clare's Hospice, said: “While it’s heartening that our care is still ‘good’ under the new inspection framework, we have been working intensively to meet the shortcomings in other areas over the last three months and with the support of the board put a new management team in place. We have therefore made huge improvements to our processes and systems, working with the CQC and our other health partners.
To read the full CQC report please click here.