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St Clare's Hospice temporarily suspending services

Posted on: 21/09/2018   

Category: Hospice

St Clare’s Hospice is voluntarily suspending services following a recent inspection from the Care Quality Commission (CQC) which took place on Wednesday 12th September and Thursday 13th September.

St Clare’s Hospice CEO, Avril Robinson, together with the Board of Trustees, has made the decision to voluntarily suspend all services on a temporary basis following the CQC inspection which concerns were raised regarding clinical leadership and governance.

It is important to note that this closure is unrelated to the previous planned, temporary closure which took place earlier this year due to staffing issues which saw us without a full complement of Hospice Physicians for a short period.

Avril Robinson, Chief Executive Officer at St Clare’s Hospice, said:

“We are taking the concerns raised by the CQC Hospital Inspectorate Team extremely seriously and we are fully committed to working towards improvements in our clinical quality assurance and other areas of work that underpin the delivery of our services. The St Clare’s team is working very closely with colleagues in South Tyneside Clinical Commissioning Group in order to develop a detailed action plan which will identify what actions we will take, the various partners we will be working with and, importantly, the timescale we anticipate re-opening St Clare’s Hospice to serve the South Tyneside community.”

During the temporary suspension, plans will be made for alternative provision of care. In-patients currently receiving care at St Clare’s Hospice will be transferred, as appropriate, to neighbouring Hospices, South Tyneside District Hospital or discharged home by Monday 24th September, 2018.

St Clare’s Hospice has been guaranteed support from South Tyneside Clinical Commissioning Group (STCCG) during this time.  Over this weekend, any patients in South Tyneside requiring specialist hospice care and support should continue to be referred to St Clare’s Hospice in the usual manner.  A member of the clinical team will co-ordinate appropriate care liaising closely with our neighbouring Hospices – Marie Curie, St Benedict’s Hospice, Sunderland and St Oswald’s Hospice, Newcastle – alongside our NHS colleagues working in South Tyneside District Hospital and Sunderland City Hospitals.

From Monday 24th September all calls to the South Tyneside 24/7 palliative care advice line (0191 529 7108) will be automatically forwarded to the St Benedict’s Hospice clinical team.

All Day Hospice patients who visit St Clare’s Hospice have been notified of the temporary suspension of services and any patients who require clinical interventions will be supervised by Macmillan and the Community Nursing Team from South Tyneside Foundation Trust.  Patients who benefit from social support at the Hospice will be signposted to South Tyneside Council for short-term alternative options.

Avril Robinson adds:

“We’d like to offer our thanks to our colleagues and partners who have offered their support during the suspension: Care Quality Commission; South Tyneside Clinical Commissioning Group; South Tyneside Foundation Trust; our neighbouring hospices and our partners.  We’d also like to thank our patients, their families and our staff and volunteers for their continuing understanding and support.”

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